Techvein IT Solutions
SalesTracker — Support
SalesTracker is the field-operations app for Techvein IT Solutions' sales teams — visit check-ins, automatic trip distance for travel reimbursement, and field expense claims.
Need help? Email info@techvein.com from your work address. We respond within 1–2 business days (IST).
Common questions
| Question | Answer |
|---|---|
| How do I get an account? | Accounts are created by your company administrator — there is no public sign-up. Ask your manager or administrator to add you. |
| I forgot my password. | Use “Forgot password” on the login screen — a reset link is sent to your work email. |
| The app says I'm signed in on another device. | For security, SalesTracker allows one active device per account. Signing in on your current device signs the other one out. |
| Trip distance seems wrong or stopped counting. | Open the permission checklist in the app and make sure Location is set to “Allow all the time”, notifications are on, and battery optimisation is off for SalesTracker. On some phones (Xiaomi, Oppo, Vivo) also enable “Autostart” / remove battery restrictions in the phone's own settings. |
| How is my location used? | Only during an active visit or trip, to verify visits and measure travel distance. See the privacy policy. |
| How do I delete my account or data? | See Account & data deletion. |